Refund policy

Important Summary – Please Read Before Purchasing

Exchanges are only accepted within 7 days of receiving your jewelry.
No exchanges will be accepted after 7 days.
We provide a lifetime guarantee on gold authenticity (100% certified gold).
Damage caused by accidents or misuse is not covered.
We offer an optional Annual Care Plan for selected repair services.
Repairs without a plan start at $35 and up, depending on the case.
We do not accept refunds or returns under any circumstances.

Refund, Return & Exchange Policy

At Italy Gold Jewelry, we are committed to offering high-quality, authentic gold jewelry. To protect both our clients and our business, please review the following policy carefully before making a purchase.

Refunds & Returns

We do not offer refunds or accept returns under any circumstances. By placing an order, you agree to this policy as a binding condition of sale.

Exchanges

Exchanges are only accepted if the following conditions are met:

The request is made within 7 days from the date the jewelry was delivered.
The jewelry is unused, in its original packaging, and in perfect condition.
The customer is responsible for all shipping costs related to the exchange.

After 7 days, no exchanges will be accepted.

To request an exchange, please contact us via text at 786-431-9422 or email us at italygoldjewelry@gmail.com.

Gold Authenticity Guaranteed

We offer a lifetime warranty on the authenticity of our gold. All our pieces are made with 100% certified gold in 10k, 14k, or 18k.

This guarantee does not cover any physical damage, breakage, or wear caused after use.

Repairs & Accidental Damage

If your jewelry is damaged due to wear, misuse, or accidents, this is not covered by our authenticity guarantee. However, we offer two repair options:

Annual Care Plan: An optional yearly service that covers selected repairs. To enroll, email us at italygoldjewelry@gmail.com.
Standard Repair Service: If you do not have a care plan, we also offer individual repairs starting at $35 and up, depending on the damage.

Our team of skilled jewelers will assess the condition and provide the best possible solution.

Shipping, Cancellations & Customer Responsibility

Italy Gold Jewelry is not liable for lost, misrouted, or unclaimed packages. Please ensure that your shipping information is correct at checkout.
We cannot guarantee address changes once an order is placed.
If a package is returned to sender due to an incorrect address or refusal, we are not responsible for its recovery or replacement.

Order Cancellations

Orders may be canceled within 2 hours of being placed. After that window, cancellations will not be accepted. Contact us immediately if you need to cancel.

Legal Conditions

By placing an order on our website, the customer:

Fully accepts this refund, exchange, and warranty policy.
Waives the right to file disputes, chargebacks, or refund claims that do not meet the terms outlined in this policy.
Understands that jewelry may require maintenance over time and accepts our service offerings as fair and reasonable solutions.

This policy is subject to change without prior notice.

Privacy policy

Privacy Policy

This Privacy Policy describes how italy-gold.myshopify.com ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the "Site").

1. Collecting Personal Information

We collect the following types of information:

a. Device Information

Examples: browser version, IP address, time zone, cookie data, site pages visited, search terms, and interaction data.
Purpose: To ensure accurate website display and conduct analytics for site optimization.
Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with Shopify and relevant analytics tools.

b. Order Information

Examples: name, billing and shipping address, payment details (credit card, PayPal, etc.), email, and phone number.
Purpose: To process payments, fulfill orders, provide order confirmation, communicate with customers, and screen for fraud.
Source: Collected directly from you during checkout.
Disclosure: Shared with Shopify and third-party providers (payment gateways, shipping apps, CRM tools).

c. Customer Support Information

Examples: messages, inquiries, claims.
Purpose: To assist with customer service and support.
Source: Collected from you directly.
Disclosure: Shared only as necessary with support software and staff.

2. Sharing Personal Information

We may share your Personal Information:

With Shopify (our e-commerce platform) as per their Privacy Policy.
To comply with legal obligations (e.g., subpoenas or court orders).
With service providers assisting with marketing, order fulfillment, and analytics.

We do not sell your personal data under any circumstances.

3. Behavioral Advertising

We may use your information for targeted ads. For example:

Using Google Analytics to understand customer behavior.
Using ad platforms (Facebook, Google, etc.) to display tailored ads.

You can opt out:

4. Use of Personal Information

We use your information to:

Offer and deliver our products
Process payments
Fulfill and ship orders
Communicate with you about your order
Send updates, promotions, or other relevant content

5. Legal Basis for Processing (GDPR)

For residents of the EEA:

Your consent
Fulfilling the contract between you and us
Compliance with legal obligations
Protecting vital interests
Public interest tasks
Legitimate business interests

6. Data Retention

We retain your Personal Information unless and until you ask us to delete it. You may exercise the right to erasure at any time (see "Your Rights").

7. Automated Decision-Making

We do not engage in fully automated decision-making with significant legal effects. Shopify may apply temporary anti-fraud filters based on transaction patterns.

8. Your Rights

You may:

Access your Personal Information
Request corrections or updates
Request deletion
Object to processing
Request data portability

9. Cookies

We use cookies to enhance your experience. Types include:

Functional
Performance
Analytics
Advertising

You may manage cookies through your browser settings. Blocking cookies may affect site functionality.

More information: www.allaboutcookies.org

10. Do Not Track

We do not currently respond to "Do Not Track" signals due to lack of industry standard.

11. Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. The "Last Updated" date will reflect the most recent revision.

12. Contact Us

Italy Gold Jewelry
1244 E 4th Ave
Hialeah, FL 33010
Email: italygold.clientcare@gmail.com
Phone: 786-431-9422

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